Some individuals with impairments like autism have reported receiving overpayment notices amounting to thousands of dollars.
Beneficiaries have claimed that the agency’s letters don’t provide clear explanations, leading to inconsistencies and confusion. Also, the administration is reportedly understaffed, resulting in a nonresponsive system.
A key challenge appears to be the complicated set of rules and policies that govern these benefits, causing confusion and misinterpretation among beneficiaries, and leading to unforeseen debts. This situation has created a sense of insecurity and distress among beneficiaries who are already in difficult circumstances, leaving them with little to no options for repayment and increased vulnerability.